Help Center

Find answers to common questions about Croo. Click any question to expand the answer.

Getting Started

For Crew Members

Searching & Connecting

Ratings & Reviews

Account & Security

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Help Center

Getting Started

For Crew Members

Searching & Connecting

Ratings & Reviews

Account & Security

Still Need Help?

Help Center

Getting Started

How do I create an account?

What's the difference between crew and user accounts?

Do I need to be 18+ to use Croo?

Can I switch between crew and user accounts?

For Crew Members

How do I create and submit my crew profile?

What information is required for my profile to be approved?

How do I manage my availability calendar?

Can I work with other crew members and show we're a team?

Can I upload certifications and documents?

How do I respond to ratings or reviews?

What happens if my profile is rejected?

Searching & Connecting

How do I search for crew members?

What do the availability match badges mean?

How do I contact a crew member?

Is my contact information safe when reaching out to crew?

Can I save or bookmark crew profiles?

Ratings & Reviews

How do I leave a rating for a crew member?

Can I edit my rating after posting?

Can I leave a rating anonymously?

What makes a good rating?

Can crew members flag or dispute my rating?

How is the overall crew rating calculated?

Account & Security

Is my personal information safe on Croo?

Can I block other users?

How do I report inappropriate content or behavior?

What happens if my profile or account is suspended?

Can I delete my account?

How do I change my password?

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